ZLINE products are shipped from our facilities in Nevada, Tennessee, and Ohio. Your product should ship from the nearest location, dependent on availability.

•    A valid email address must be provided during the checkout process.

•    All orders are subject to verification and approval.

•    All approved orders will be accompanied by an email confirmation from our secure payment server.

•    All shipped orders will be followed by an email confirmation including tracking number(s) and shipping carrier contact information. If you do not see your order confirmation, please check your junk or spam folder.

Please allow 1 business day upon ordering for your items to process and ship. Once the order has shipped: Items that ship ground will take 5-7 business days to arrive depending on your location from shipping warehouse. Items that ship freight will take 3-7 business days to arrive depending on your location from shipping warehouse. NOTE: Shipping time may vary based on: delivery location, item allocation, and other logistical factors.

You can review Northe Kitchen & Bath's Return Policy here. 

For help repackaging your range hood, please see the video link below:

How to Re-package a ZLINE Range Hood

Please see our "Freight Return Policy" Click Here

If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship replacement parts free of charge. We usually only have a 48-hourwindow to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.

Mimicking classic stainless steel, ZLINE's exclusive DuraSnow® appliances feature a finger-print resistant, non-directional brushed stainless steel finish. View our video below to learn more about the difference between ZLINE's DuraSnow® vs. Standard Stainless finish.

DuraSnow® vs. Standard Stainless Video

Follow this instructional video LINK for steps on how to maintain your ZLINE DuraSnow® appliance.

ZLINE CrownSound® Range Hoods feature a high-fidelity bluetooth sound system that is seamlessly integrated in the crown molding. Click Here to Explore CrownSound®

If you are under the ZLINE range warranty, please contact us through our Warranty Claim Form to request service on your range.

If your warranty has expired, the ZLINE Customer Service Team will still be able to assist you with support. This will include assessing the issue and assisting with ordering the needed parts.

Note: Once your warranty has expired, ZLINE will no longer cover service, labor, or parts for your product.

ZLINE stands by the longevity and durability of their products, while ensuring maximum protection and peace of mind with worry-free product manufacturer warranties. For more information regarding our manufacturer warranties by product category, click here.

To register your ZLINE product, visit our Product Registration Page and complete the product registration form. If your ZLINE product does not possess a serial number, the warranty is already registered upon the purchase date from the retailer you purchased from.

All major credit and debit cards, including: VISA, MasterCard, Discover, American Express and PayPal.

NORTHE K&B offers financing options through Affirm. Through Affirm financing, we offer financing terms on applicable products. Terms and conditions of using Affirm can be found on their website along with the necessary forms for pre-qualifying for financing

Everything you need to install and use your ZLINE Range Hood will come in the box.

If your kitchen ceiling is shorter than 8 feet or taller than 9 feet, you may need to purchase an additional chimney kit. Please see "What size chimney do I need?" below for more information.

Click Here to learn how to calculate the ideal chimney height for your kitchen.

First, check the inside of the remote blower box to ensure that the cord is not coiled up inside. This is where we package the remote blower cords. If it is missing, please contact our Customer Service Department and we can happily assist you in getting a cord shipped to you. 

The white film around your range hood is a plastic layer that is designed to protect your range hood during shipment. This is removed by simply peeling it off of the range hood.

Click here to view/download the button panel operation instructions

The installation instructions can be found in our range hood users guide and installation manual.

The installation instructions can be found in our range hood users guide and installation manual. Click Here to see the installation process for island range hoods.

The installation instructions can be found in our range hood users guide and installation manual. Click Here to see the installation process for island range hoods.

The baffle channels are easily installed by attaching them to the underside of the range hood and into the baffle channel. Click Here to see how to install your range hood's baffle channels.

The baffle filters are easily installed by placing them in the under-side of the range hood and into the baffle channel. Click Here to see how to install your range hood's baffle channel and baffle filters.

The grease cup is easily installed by sliding it into the grooves that are under your range hood's motor. Click Here for instructions on how to install the grease cup.

The charcoal filters can easily be installed but twisting them onto the sides of the motor. Click Here to see how to properly install your charcoal filters.

ZLINE charcoal filters should be replaced every 3-6 months, depending on your cooking habits. If you cook often and/or with a lot of oils and fats, it is recommended to change out your filters more often.

The wall mounted crown molding is easily installed by sliding it over the top chimney piece. Instructions for this installation can be found in our range hood user guide and installation manual. Watch Here to view the installation process.

The island mounted crown molding comes in two pieces and is easily installed by sliding it over the top chimney piece. Follow this Video for instructions on how to install an island mount range hood and crown molding.

The wall mounted crown molding is easily installed by sliding it over the top chimney piece. Instructions for this installation can be found in our range hooduser guide and installation manual. Watch this Video to view the installation process.

No problem! Just contact our Customer Service Department and our team will be happy to send you any replacement parts that you may need (if covered under 3 year warranty).

Please contact our Customer Service Department to assist with any range hood troubleshooting or replacement part inquiries.

Replacing your LED light bulbs is a simply plug and play task. Follow the Video for instructions on this parts replacement process.

If your button panel needs replacing, make sure you fill out our Contact Form so a Customer Service Representative can get a replacement shipped out to you. After receiving your replacement, installing your new button panel is simply a plug and play task. Follow this Video for instructions on this process:

Click Here to see how to replace the circut board on your range hood.

Yes, a flexible plastic ducting piece is included with each range hood that will stretch out to about 5 ft long. Any additional ducting that is needed for your installation will have to be purchased from a local hardware store.

Yes, the ducting can be replaced with a ridged metal ducting that is purchased from a local hardware store.

For an efficient pull on your range hood, we recommend to keep the ductwork vertical at least 15" before making your first elbow. Only the following under cabinet range hood series can be converted to rear-ducting: 520, 523, and 527.

Most ZLINE wall mounted range hoods feature the option to be converted to ductless (or recirculating). If the range hood is convertible, all that is needed for stainless steel models is a set of ZLINE Charcoal Filters. However, for select convertible designer series models, an additional compatible vented crown molding will need to be ordered as well.

Need further assistance with ductless range hood options? Fill out our contact form for assistance from the ZLINE Customer Department team.

For sloped or slanted ceilings, we recommend for customers to have the chimney piece custom cut at an angle, or there is the option of building a soffit down from the ceiling in order to mount the range hood on a flat surface.

You may paint your wooden range hood, however, the different areas of the hood are more porous than others so when you stain it, it will look different in some areas and won’t be a smooth stain. This may cause it to look discolored in some parts, so we don't recommend staining our wood hoods.

This Video demonstrates how to set up the burners on your ZLINE Range or Rangetop.

All ZLINE ranges come with a propane conversion kit. The dual fuel ranges will come with a conversion kit for the stove top, while the all gas ranges will come with a conversion kit for both the stove top and the oven.

Click Here to see how to convert your ZLINE Natural Gas range top to Propane.

Click Here to see how to convert your ZLINE Natural Gas Oven to Propane.

NOTE: Gas Conversion should be conducted by a factory trained professional

For more information on LP conversion please consult your range manual.

The Video demonstrates how to adjust the flame height on you ZLINE range or rangetop.

If you are missing the flame adjustment tool for your ZLINE range, please fill out the contact form for assistance from our Customer Service Department.

This Video demonstrates how to install your ZLINE color range door.

ZLINE Ranges come with a manufacturer warranty valid for 1 year from purchase date. Under the manufacturer warranty parts and service are covered for any issue related to a faulty product. Issues related to improper installation or user error will not be covered. 

To request service for your ZLINE range, please contact us through our Warranty Claim form. For quicker service, please provide your order number. The number is often located on your receipt or packing slip, if you are unable to locate it, please first contact the retailer for your order information. Our ZLINE warranty specialists may also ask you to provide pictures or video of the issue to aid in diagnosing the error.

ZLINE is partnered with a nationwide servicing company, New Leaf. Once your warranty claim is submitted, the ZLINE team will submit your claim information to New Leaf, who will then locate a local qualified servicer to resolve any issues.

ZLINE Induction cooktops use utilize electromagnetic technology to achieve its incredibly fast and evenly distributed heat. Featuring a coil below the glass surface, the cooktop will create a magnetic field that reacts only with magnetic stainless or cast iron pots and pans. Read more about ZLINE induction cooking on the ZLINE Blog.

Yes, the back bar of a ZLINE range top or range can be lowered by following the Island Conversion Procedure instructions found here.

To clean your cooktop we recommend using warm, soapy water applied with a soft sponge or towel. Be sure to avoid using abrasive cleaning solutions or tools, as well as leaving acid-based substances on the range's enamel.

Dual fuel ranges are stoves that feature an oven that uses an electrical connection and a stovetop that uses a gas connection, whereas gas-on-gas has a gas connection for both the oven and stovetop.

Our ranges only have two heating elements at the top and bottom of the oven. Since our ovens don't have a third heating element in the middle, it is not considered True Convection, or European Convection.

Brass burners offer superior heat retention and heat spreads more evenly. They'll often times have a longer lifespan than traditional burners as well.

Click Here to see how to install your ZLINE designer dishwasher panel:

View the troubleshooting guide starting on page 44 of the ZLINE Dishwasher User Manual

View the cleaning recommendations starting on page 40 of the ZLINE Dishwasher User Manual

Every ZLINE dishwasher is ENERGY STAR compliant, meaning it contains advanced technology that reduces both energy and water consumption by over 30% each load.

To add or remove items after wash cycle starts:

Open door slightly and wait a few seconds until wash action stops completely before opening.

Add the item.

Close the door firmly to latch within 4 seconds, then cycle will automatically resume.

The ZLINE Over the Range Microwaves and Built-in Microwave feature convection cooking.

"The ZLINE Over the Range Microwave and Built-in Microwave feature sensor cooking. Sensor cooking allows you to cook many of your favorite foods without selecting cooking times and power levels. The microwave oven automatically determines the required cooking time for each food item by measuring the vapor that emits from the food when heating."

This advanced microwave feature allows you to set up your microwave operations with food that calls for different power levels during a cook cycle.

The ZLINE Over the Range Microwave features two stage-cooking with operations found on page 46 of the manual.

The ZLINE Built-in Microwave Oven features multi-stage cooking with operations found on page 23 of the manual.

Both the ZLINE Microwave Drawer and the Built-in Convection Microwave offer a child lock safety feature.

This Video demonstrates how to remove scratches from your Fireclay Sink:

Yes, all ZLINE sinks are garbage disposal compatible.

Mimicking classic stainless steel, ZLINE's exclusive DuraSnow® appliances feature a finger-print resistant non-directional brushed finish. View our Video to learn more about the difference between ZLINE's DuraSnow® vs. Standard Stainless finish.

ZLINE Fireclay sinks can be washed with dish soap and water. A rinse and towel drying after each use will take care of most everyday clean ups. ZLINE Stainless Steel or DuraSnow® Sinks should be rinsed after each use. Ideally, once a week, the sink should be scoured with a mildly abrasive cleaner, such as Comet. More details on cleaning recommendations can be found on page 19 of the Stainless Sink Manual.

Installation will depend on the mounting type of your ZLINE Sink. Follow the applicable installation instructions found starting on page 15 of the user manual.

Follow the installation instructions found starting on page 11 of the user manual.

Installation will depend on the mounting type of your ZLINE Faucet. Follow the applicable installation instructions found starting on page 3 of the User Manual.

Troubleshooting instructions for leaking can be found on page 36 of the Kitchen Faucet User Manual.

Tips to keep your ZLINE product clean and shining:

Rinse clean with water and dry with a soft cloth.

Do not clean with soaps, acid, polish, abrasives, or harsh cleaners.

Do not use cloth with a coarse surface.

Unscrew the aerator and clean when necessary.

Installation will depend on the mounting type of your ZLINE Faucet. Follow the applicable installation instructions found starting on page 13 of the User Manual.

Troubleshooting instructions for leaking can be found on page 25 of the Bath Faucet User Manual.

The ZLINE Bliss Shower System features a rain shower head, detachable hand sprayer, and a shower rail. The full list of components can be found on page 2 of the User Manual.

Installation instructions for the Shower System can be found starting on page 5 of the User Manual.

The shower system faucet installation instructions is found on page 24 of the User Manual.

Troubleshooting instructions for leaking can be found on page 27 of the Shower System User Manual.